Privacy Statement
The Privacy Policy describes the practice and policies of Medina Community Clinic, a 501(c)(3) public
charity (hereinafter, “Medina”, “we”, “us” and “our”) relating to our collection of personal data received
by us, both online and offline, including but not limited to our Medina Community Clinic website and
related applications and platforms, including the Network for Good portal as well as any written,
whether electronic or hard copy or verbal communications.
If after reading this policy you have additional questions or would like further information, please email
us at pcn@medinahealthcare.org.
This Privacy Policy includes the following sections
1. Data We Collect
A. Personal vs Non-personal Data
B. Personal Data You Provide to Us
C. Data Collected Automatically
2. How We Manage Your Personal Data
A. How We Protect & Store Your Personal Data
B. How We Use Your Personal Data
C. How We Share Your Personal Data
3. Reviewing and Changing Your Personal Data
4. Links to Other Websites
5. Changes to Our Privacy Policy
6. How to Contact Us
1. Data We Collect
A. Personal vs Non-personal Data
We use the term “personal data” to mean information that can be used, individually or together
with any other data you provide to us, or we collect, to identify an individual person. Non-
personal data is all other information you provide to us, or we collect, which cannot be traced to
an identifiable individual.
B. Personal Data You Provide to Us
The personal data that you provide directly to us will vary depending on the services you are
utilizing. Outlined below is the personal data we request based on the type of interaction.
Individual Donors:
On our website, you have the opportunity to make a donation to our charity. Our
donation functionality is powered by our trusted third-party provider Network for Good.
When you choose to donate, Network for Good collects your name, email, contact
information, donation amount, donation date and payment information. They do not
share this information with us. We do not control the privacy practice of Network for
Good and we encourage you to review their privacy policy if you have any concerns or
questions.
Patients Requesting Specialty Care:
Patients we work with to provide secondary care complete referral intake forms that
contain personal data. In addition to these forms, we may receive the following
documents: primary care examination results, any medical records, lists of medication,
2. test and diagnostic results, consultation forms and specialist reports. All these
documents are stored securely in an electronic health record system provided by
Practice Fusion. We do not control the privacy practices of Practice Fusion and
encourage you to review their privacy policy if you have any concerns or questions.
If the need arises to share patient documents with our referral sites or specialty care
provides, we use electronic health information exchanges, more commonly referred to
as HIE. HIEs are designed to allow healthcare providers and patients the ability to access
and share patients’ medical information securely and electronically. An HIE is a secure
central repository of patient data aggregated across multiple facilities and EHR systems
in the same region. All patients are required to sign a HIE disclosure when they
complete our referral intake form granting Medina permission to access, share and
store their personal data.
Patient and Specialty Provider Feedback:
We are always looking for ways to improve our patients’ journey as well as our working
relationship with specialty care providers. To solicit feedback, we send out evaluation
forms using SurveyMonkey. We do not control the privacy practices of Survey Monkey
and encourage you to review their privacy policy if you have any concerns or questions.
Website Visitors:
You may visit our website without being required to provide us with any personal data
about yourself. However, our website does provide you with options that do call for the
provision of personal data:
How Can We Help, Contact and Let’s Chat: These three sections allow you to start a
discussion with our staff, intended for you to be able to ask questions, request
additional information regarding our process and available specialties or provide
information about your qualifications as a specialty provider. “How Can We Help You”
and “Contact” sections collect your name, email address and phone number. The
functionality in all three sections is powered by Ascend by Wix. We do not control the
privacy practices of Ascend by Wix and encourage you to review their privacy policy if
you have any concerns or questions.
When you use these sections, we keep that correspondence, including your email
address and information you volunteer in that correspondence, so that we have a
history of past correspondence to reference if you reach out in the future.
Electronic Mail, Regular Mail and Phone Calls: You may on your own initiative, reach
out to Medina Community Clinic by electronic mail, regular hard-copy mail or by
telephone. We collect any information you share with us through communications,
such as your name and contact information you volunteer in our communication and
may use and share such information consistent with this policy.
C. Data Collected Automatically
We collect certain data by automated means when you visit our website some of which
may be personal data. The data collected may include usage information, such as
3 numbers and frequency of users to the site, pages visited, web browsing histories,
device location, social networking activities, and similar data. If gathered, this data is
aggregated and is not used to identify or track individual activity. We collect this
information by using cookies and IP addresses as further explained below. We may also
utilize third-party web servers or tracking services in connection with this activity, such
as Google Analytics.
Cookies: A cookie is a piece of information that a web server may place on your
computer when you visit a website. Cookies are commonly used by websites to improve
the user experience. Many cookies last only through a single website session or visit.
Others may have an expiration date or may remain on your computer until you delete
them. Most browsers will tell you how to stop accepting new cookies, how to be
notified when you receive a new cookie, and how to disable existing cookies. Please
note, however, that without cookies you may not be able to take full advantage of all
the features on our website. For more information on cookies and similar technologies
and how to disable them, please see allaboutcookies.org/cookies.
IP Addresses: When you visit and interact with our website third parties with whom we
have contracted to provide services for us collect Internet Protocol addresses (each an
"IP Address" ), as well as browser type, Internet service provider (ISP), referring/exit
pages, platform type, date/time stamp, and page navigation. An IP Address is a unique
identifier number that certain electronic devices used to identify and communicate with
each other on the Internet; your Internet Service Provider automatically assigns an IP
Address to the computer that you are using.
2. How We Manage Personal Data
A. How We Protect & Store Your Personal Data
We maintain reasonable administrative, technical, and organizational safeguards
designed to protect against loss, misuse, unauthorized access, disclosure, alteration, or
destruction of the personal data that we collect from you. We restrict access to personal
data collected about you to our employees, our affiliates' employees, those who are
otherwise specified in this privacy policy, or others who need to know that information
to provide the services to you or in the course of conducting our business operations or
activities.
We store your personal data for as long as required to provide the services to you. We
may retain personal data after we cease providing services to you to the extent
necessary to comply with our legal and regulatory obligations and for the purpose of our
tax, accounting, and financial reporting obligations. Where we retain data, we do so in
accordance with any limitation periods and records retention obligations that are
imposed by applicable law.
B. How We Use Your Personal Data
We collect and process personal data from you only for the purpose of providing you
access to specialty care, accepting your financial donations or onboarding new specialty
providers. We do not sell, rent, or trade your personal data to third parties. For more
specific information about how we use your personal data, please see below.
Data You Provide to Us
For those of you seeking access to specialty care, we use the data you provide to us to
facilitate your access to the care you need. For specialty providers interested in joining
our provider next, we use the data you provide to include you in our provided network.
For those of you who choose to make a donation to us through our website, your
payment information is used only to process your donation and will not be stored or
used for any other purpose.
Data Collected through Automated Means
We also use the data we collect from you through automated means to perform data
analytics to assess and improve the services we deliver to you through our website. We
use cookies to enhance the user experience and to research and gather data about the
usage of our site, to assess our performance and reach and to inform and implement
our overall business strategy, including marketing purposes. We use web beacons and
IP addresses for the same business purposes: to track Platform visitor movement in the
aggregate, and to gather broad demographic information for aggregate use. Our goal in
gathering this information is to learn how you are using our Services. We may use this
information to enhance our Platform or for other lawful purposes, including marketing.
C. How We Share Your Personal Data
As we stated previously, our donation functionality is powered by our trusted third-
party provider Network for Good. When you choose to donate, Network for Good
collects your name, email, contact information, donation amount, donation date and
payment information. They do not share this information with us. We do not control
the privacy practice of Network for Good and we encourage you to review their privacy
policy if you have any concerns or questions.
3. Reviewing and Changing Your Personal Data
Upon request, we will provide you with information about whether we hold any of your
personal data. You may access, correct, or request deletion of your personal data, or
request that we stop any processing of your personal data. If you would like to inquire
about any of your personal data that we may hold or to correct or request the deletion
of such data, please email us at pcn@medinahealthcare.org. We will respond to your
request within a reasonable timeframe.
4. Links to Other Websites
We provide links on our website to third-party websites that support the delivery of our
services to you, to enable you to take advantage of the services available, learn more
about our partners and the charities with whom we work, and interact directly with
these organizations, if you so choose. Please be aware when you choose to use such
third-party services that we disclaim responsibility for the information collection, use,
and disclosure practices of third-party sites. We encourage you to review and
understand their privacy practices and policies before providing any personal data to
them or using any of their services. We are not responsible for the content or
information on these sites, any products or services that may be offered through them,
or any other use of the sites.
5. Changes to Our Privacy Policy
We reserve the right to update this policy at any time. The date of the last update to the
policy is stated at the end of this policy. It is your responsibility to check this document
from time to time for updates. If we make any material changes to this policy, we will
provide notice of such changes using the email we have on file. Your continued use of
our services after such notice will indicate your acknowledgment and agreement with
any and all such changes.
6. How to Contact Us
If you have any questions, comments, or concerns regarding this policy or our practices
please feel free to contact us at pcn@medinahealthcare.org . We will respond to your
email as soon as we can.
Effective Date: December 1 st , 2022